CamelBak Reviews

Do not recommend ordering cups from them. Promising a lifetime warranty for a product, but after refusing to exchange for a new one.

Contaced Camelbak to ask if they did spare parts for the old military thermobak to be informed they did not have the cap seal . I was offered a new replacement thermobak . Ophélie was great to deal with. I have used Camelbak products for many years and never had any issues with them.

I would recommend Camelbak to any one .

We were big fans of Camelbak Podium bottles, however after weeks of trying to track down spare bite nozzles for the Podium bottles we have, initially through their customer services but resulting in emails what their distributors too, it's resulted in a 'we don't offer these for sale separately', meaning rather than a small cost and a small piece of plastic to replace the damaged valve, I would be forced to purchase a whole new lid again (I've already purchased a few lids in the past, however am fed up with having so many additional pieces of plastic I am never going to use, having had to buy a whole lid just for the nozzle).
For a company that professes to be eco-conscious, their plastic waste footprint must be incredibly high as they don't give an option to only buy the single spare part you need, rather than the 5 parts you are forced to buy. With cost of living skyrocketing, I will be taking my money elsewhere as I don't appreciate being channeled into wasting planet resources, increasing my own waste footprint and cluttering up my kitchen cupboards with loads of never-going-to-be-used Camelbak lid parts. We will use up our remaining bottles and transfer to another brand that actually does care about the planet.

I had a good experience with CamelBak and I am very happy with the quality of the product. Shipping was efficient too

Awful customer service particularly if you are blessed with Ophélie, they don't know their product specs and when your order goes missing they are pitifully slow responding and issuing a refund. Good kit but order from third parties as camelbak as sellers as next to useless.

The best waterbottles! Been using the squeeze bottles for years

I would like to preface this review of Camelbak by firstly saying the original issue with my order was caused by Hermes however Camelbak have a share of the blame in the follow-up dealings I had with them. To make it clear this was a genuine order, my order no. was #129586. I dealt with Ophelie and my customer request was RR11585.

I placed an order on the 17th November for a 1L Chute bottle and a Limited Edition UTMB version of the Horizon Tumbler. I was very keen on the tumbler and this was the main reason for my purchase. I paid the frankly extortionate price of £5.95 for express delivery. A few days passed and I hadn't received any dispatch notice from Camelbak at all, wondering what was going on I checked the order page to find that it had, it gave me a tracking code but no details on what company that tracking code was for. Eventually after multiple attempts I found it was a tracking code for Hermes and it said there had been an issue with my order. I waited until the 22nd November to contact Camelbak, I got my first response from them on the 23rd to apologise and that they would look into contacting Hermes and refund me my delivery charge, frustrated but relatively happy that they were doing whatever they could and that I was no longer paying for a delivery that hadn't come in those timescales I left them alone to make contact.

When I hadn't heard back by the 26th and with no update from Hermes I once again contacted Camelbak suggesting that the parcel was likely lost and that in my opinion the best route forward would be to resend me my order and take up reclaiming the original parcel from Hermes in their time to halt any further delays. Ophelie came back to me the same day to apologise and that they would come back with a resolution by the end of the 26th or on the 29th latest.

On the 29th, Camelbak offered me a full refund, or to do what I asked them to do on the 26th and resend me my items. As I actually wanted the items I asked them to resend the items. I then got an email on the 27th confirming that there were 3 UTMB Horizon Tumblers in stock yet the colour of the Chute bottle I ordered was no longer in stock and would I accept a different colour, I responded less than 2 minutes later to confirm I would accept another colour and that I was glad the tumbler was still in stock as that was what I wanted most.

Just over 24 hours later I get a further email from Ophelie to now tell me that the Horizon Tumbler was no longer in stock and would I accept a non UTMB version. To say I am frustrated is an understatement, I appreciate Hermes caused the initial problems but if Camelbak choose to use a useless courier company they must share the blame, likewise they have failed to deliver on anything I've ordered and now I have no choice but to either accept substitutes I don't want or demand my money back. At the point it is 14 days since I placed my order and I will not be receiving it and now must try and get my money back. Camelbaks customer service leaves a lot to be desired.

When you pay for a premium product you expect a certain level of service to come with it and that is not what I've received. Responses from Camelbak on all occasions but one were usually a day after I messaged.

I will in all likelihood never order direct from them again and if I do get one of their products in the future it would be through a more trustworthy 3rd party reseller. The worst part is had I taken the full refund when it was offered to me I could have placed a new order and likely received the goods I wanted by now. Instead someone who has placed their order after me will get to enjoy goods that should have been mine due to Camelbak not holding back the product I told them I wanted 2 days prior. A shambolic experience all round and incredibly disappointing.

They do not honour there guarantees/warranty do not buy.
Not even a reply to let me know they will not send me a new lid.....

Do not buy camalbak....

I wrote to camelbak about my water bottle teat for my podium bottle teat being dirty inside and even dish washer not getting it clean.
They did fob me off at the start but when I spoke about legionnaire's disease they were more helpful and passed me on to international warranty's
Zyrofisher was there agent and they and Ophélie were only too happy to send me two new teats,
I thought that was service...
Thank you Ophélie

I had to fight so really deserve 4 stars but they need a bit of help on reviews

Wow!!! Have you read their website about the Crux reservoirs? Amazing piece of kit, got to be worth 4 x the price of a standard Ebay offering, right? I was so impressed I bought two of them for my camelbak ultra pro vests from absolute-snow.co.uk. Then it all went wrong...the packaging was such that both hoses were kinked and would not straighten out properly causing a flow restriction (they love to tell you that you get 20% more water per sip). When the loose end of the hose is tucked in the pocket of the vest the hose would just fold in half again. Contacted the seller and had to fill in all my details 3 x times and send photos 3 times because their contact form is a piece of junk. In the mean time also emailed camelbak twice and never even received an acknowledgement let alone a response to address the issue. I will never buy any more camelbak products, you only find out how good a company is (both seller and manufacturer in this instance) when you have an issue, by which time it's too late.